General Information
The GAMESKEY online store enables browsing of offers, online ordering, and purchase of digital products. The web shop is available 24 hours a day, throughout the year, except in cases of occasional interruptions due to technical maintenance or unforeseen difficulties.
Website Usage
By using our website, the user confirms that they are familiar with these terms of use and accept them in their entirety. GAMESKEY operates in accordance with applicable laws and user privacy protection rules, and these terms are aligned with international online sales standards.
Ordering Process
Purchasing on our website takes place through the following steps: The customer selects the desired product and adds it to the cart. A customer is considered any natural or legal person who places an order through our web shop, fills in the required information, and confirms the order. After finishing product selection, they access the cart review and data entry. The customer chooses the desired payment method (credit card, PayPal). After order confirmation, the customer receives an email confirmation with order information. The order is processed after payment confirmation. The product is delivered to the customer's email address after confirmed payment. The customer can contact our support team at any time regarding order status.
After each completed purchase, an invoice is issued to the customer in accordance with applicable laws.
Prices and Product Availability
Prices are valid at the time of order receipt. If there is a price change or item unavailability, the customer will be contacted and offered an alternative or order cancellation. Products on discount are clearly marked with two prices – the regular price is crossed out and gray. Products displayed as "out of stock", "availability check required" are not available for immediate purchase.
Payment Methods
Purchase through the website is possible in the following ways: Credit card (one-time or installments) and PayPal. The order is processed only after a confirmed transaction.
Delivery
Digital products are delivered exclusively via email to the address provided during ordering. Delivery is done automatically after confirmed payment, usually within a few minutes to 24 hours. The customer must have access to the email address provided during ordering in order to receive the product. Please check your spam/junk folder if you do not see the email with the product.
Warranty and Support
All digital products are sold in the condition they were delivered by the manufacturer or distributor. Keys and codes are tested and verified before delivery. In case the product does not work or is defective, the customer has the right to a replacement within 7 days of purchase. The warranty does not cover products that have already been activated or used.
Claims and Product Returns
Due to the nature of digital products, refunds are not possible after the product has been delivered via email. The customer has the right to claim a product within 7 days of receipt, exclusively if the product is defective or does not match the description. In that case, the customer may receive a replacement product. For all claims, it is necessary to contact our support via email.
Privacy and Personal Data Protection
GAMESKEY commits to keeping all user data in accordance with applicable personal data protection regulations. Only basic data necessary for order fulfillment is collected (name, surname, email, phone number). Data will not be forwarded to third parties except for payment processing purposes. We protect the privacy of your data in accordance with applicable personal data protection regulations. All our employees are responsible for respecting privacy protection principles. The customer can withdraw consent for the use of data for marketing purposes at any time by contacting our support. Users have the right to view, modify, and delete their data.
Payment Security
All credit card payments are protected and secured with the latest security standards. Your data is encrypted and secure throughout the entire payment process.
Product Description and Customer Information
Each product on our website is displayed with an extensive and specific description that includes basic features, technical specifications, available variants, as well as information about the platform and usage method. Our goal is for the customer to be fully informed before making a purchase decision.
We strive to ensure that all descriptions, technical data, and product photographs are accurate and up to date. However, unintentional errors are possible. Product photographs are symbolic and may not necessarily show every detail of the actual product.
We do not assume responsibility for any damages resulting from inaccurate information.
Contact Support
For all information and customer support, we are available via email: [email protected]